OS Doors
A legacy system rebuilt. Thousands of orders. One seamless trade portal.
Location: Northern Ireland, Dublin, Manchester
Partnership: 5 years (2021 – present)
Website: osdoors.com
Outgrowing a legacy system.
OS Doors manufactures fitted kitchen, bedroom, and bathroom frontals and accessories, supplying trade customers across the UK and Ireland from locations in Northern Ireland, Dublin, and Manchester. Their existing ordering system had served them well but was reaching its limits.
- Legacy platform constraints - the existing system couldn't scale with growing order volumes or support modern integration requirements
- Outdated integration - the old Sage integration no longer met their operational needs as they moved to SAP
- Trade customer expectations - customers needed a modern self-service experience for ordering stock and made-to-measure products
- Manual processing burden - order handling required more admin time than necessary, slowing down operations
They needed a complete rebuild: a modern trade portal that could handle complex product ordering, integrate seamlessly with SAP, and scale with their growing business.
A modern trade self-service portal.
All built using Laravel and PHP, designed for reliability at scale and long-term maintainability.
Online Ordering System
A comprehensive ordering platform for both stock items and made-to-measure products. Trade customers can browse the catalogue, configure custom frontals, and place orders without picking up the phone.
SAP Integration
Seamless integration with SAP replacing the legacy Sage connection. Orders, stock levels, pricing, and customer accounts sync automatically, eliminating manual data entry and ensuring accuracy.
Account Management
Trade customers manage their own accounts - viewing order history, tracking deliveries, accessing pricing, and managing their details independently.
Payment Processing
Secure payment handling via Total Processing, giving customers flexibility in how they pay while streamlining cash flow for OS Doors.
Operational efficiency at scale.
- Thousands of orders processed monthly - the platform handles high volumes reliably across stock and made-to-measure products
- Self-service adoption - trade customers order independently, reducing calls and emails to the sales team
- Eliminated manual data entry - SAP integration keeps systems synchronised automatically
- Multi-location support - serves trade counters and showrooms across Northern Ireland, Dublin, and Manchester from one platform
- Modern foundation - replaced legacy constraints with a scalable system built for future growth
“Manufacturing businesses have unique requirements - complex product configurations, trade pricing structures, and enterprise system integration. The rebuild required understanding how OS Doors operates, not just what they sell.”
Why this engagement worked
